Frequently Asked Questions

cleaning

What products are you using?

We care. And we believe, you and your family deserves the highest quality, non-toxic carpet care. We know you care about the healthy environment and quality cleaning, so we use professional-strength products that reduces chemicals on surfaces and in your air, keeping your family safe and healthy.  . Our non-toxic formulas contain no bleach or petroleum distillates, commonly found in other carpet cleaners.    

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Are you insured?

We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right. 

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What about pets?

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

Cleaning Tips

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How to remove common stains?

 To remove carpet stains, simply blot the spot and dry working from the  outside in, rinse thoroughly with clean water, then blot again. Never scrub the carpet, or you risk ruining the carpet fibers or letting the spill soak through to the carpet pad. 

To remove stains from: alcoholic beverages, berries, colas, food dyes, ice cream, jelly, mud, washable ink - Use a simple cleaning solution made up of 1/4 teaspoon of non-bleach detergent (or white vinegar) mixed with 32 oz of water.

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My pet had an accident. Now what?

It happens… Act quickly, while stain is fresh. 

  1. Mix ½ teaspoon of dish soap with 1 cup of warm water.
  2. Pour the mixture directly onto the stain. Make sure the entire stain is covered with the mixture. You want the affected area to be soaked with the mixture.
  3. Blot the stained area dry with a paper towel. Try to soak up as much of the liquid from the soap mixture as you can with the paper towel.
  4. Repeat the dish soap and blotting steps. Make sure you rinse the stained area with warm water after you finish so there's no leftover soap. Dry the affected area with paper towel.

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How to extend the life of my carpet?

Get years more life from your investment: if you treat your carpet right, it’ll last much longer, saving you money in the long run.

  1. Vacuum frequently - Entrance areas and high-traffic areas twice a week and the rest of the carpeting at least weekly. Go slowly. It’s OK to make one quick pass over low-traffic areas, but make two slow passes over high-traffic areas. Always start with a clean filter. A dirty bag or filter reduces your vacuum’s cleaning power. Replace filters on bagless vacuums every three months. Replace vacuum bags when they’re three-quarters full.
  2. Buy the right Carpet Pad - The right pad will extend the life of your carpet, and the wrong pad can cut the life of your carpet in half. The quality of carpet pad is determined by density, not thickness. A good-quality pad will be 3/4 to 1/2 in thick and have a density/weight rating of at least 6lbs. (the residential standard). In most cases, cheap, low-density pad will only last a few years before it needs to be replaced. For high-traffic areas, get a thinner pad with a density of 8 lbs. or more.
  3. Hire a Pro Carpet Cleaner - Most carpet manufacturers recommend professional hot-water extraction as the primary cleaning method for synthetic carpets. The best strategy is to hire a professional at least every 6-7 months.